Payment Policy

Effective Date: January 1, 2025
Address: 722 Wabash Ave, Carthage, Illinois
Contact Email: info@lyresopic.com

At Lyresopic, we are committed to ensuring secure and transparent payment processes. This Payment Policy outlines the accepted payment methods, security measures, and procedures for resolving payment-related issues. By making a purchase on lyresopic.com, you agree to these terms.

Accepted Payment Methods

Lyresopic accepts a variety of payment methods to accommodate our customers:

  1. Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  2. Digital Wallets: PayPal, Apple Pay, and Google Pay.
  3. Bank Transfers: Available for bulk or wholesale purchases upon request.

Payment must be completed at the time of purchase. Orders are processed only after successful payment authorization.

Payment Authorization

When you place an order, the payment method will be authorized for the total purchase amount, including applicable taxes and shipping fees. Authorization ensures that funds are available and may appear as a pending charge on your account. The full amount will be captured once the order is processed and ready for shipment.

Payment Security

To protect your financial information, Lyresopic employs robust security measures:

  • SSL Encryption: All transactions are encrypted using Secure Sockets Layer (SSL) technology, safeguarding sensitive data during transmission.
  • PCI DSS Compliance: Our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure a secure transaction environment.
  • Fraud Detection: Advanced systems continuously monitor for suspicious activity to prevent unauthorized transactions.

Failed Payments

If a payment fails, your order will not be processed. Common reasons for payment failure include:

  • Incorrect payment details.
  • Insufficient funds.
  • Bank authorization issues.

Customers will be notified via email if a payment fails and provided instructions to resolve the issue. Orders with unresolved payment issues are automatically canceled after 3 business days.

Refunds for Payment Errors

In the event of duplicate charges or other payment errors, Lyresopic will process a refund within 5–7 business days after confirmation. Refunds will be issued to the original payment method used for the transaction.

Chargebacks and Disputes

If a chargeback is initiated through your bank or card issuer, Lyresopic will temporarily suspend your account while the matter is investigated. To avoid delays, customers are encouraged to contact us directly at info@lyresopic.com to resolve payment disputes before initiating a chargeback.

Bulk and Wholesale Payment Terms

For bulk or wholesale orders, payment terms may differ. Specific agreements will be outlined with the customer, and questions should be directed to our support team.

Policy Updates

Lyresopic reserves the right to update this Payment Policy to reflect changes in payment methods, security practices, or business operations. Updates will be posted on lyresopic.com, and significant changes will be communicated via email or website notifications.

Contact Information

If you have any questions or concerns about payments, please contact us at:
Email: info@lyresopic.com
Phone: (217) 357-2599
Address: 722 Wabash Ave, Carthage, Illinois