Shipping Policy

Effective Date: January 1, 2025
Address: 722 Wabash Ave, Carthage, Illinois
Contact Email: info@lyresopic.com

At Lyresopic, we strive to deliver your orders reliably and efficiently. This Shipping Policy explains the procedures and terms for processing, shipping, and handling customer orders. By placing an order on lyresopic.com, you agree to the terms outlined here.

Order Processing Times

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. For custom or bulk orders, additional processing time may be required, and customers will be notified accordingly.

Shipping Options

Lyresopic offers a variety of shipping methods to suit your needs:

  1. Standard Shipping: Estimated delivery within 5–7 business days for domestic orders.
  2. Expedited Shipping: Faster delivery options, typically within 2–3 business days, available for an additional fee.
  3. International Shipping: Delivery times vary depending on the destination and customs processing.

Shipping fees are calculated at checkout based on the package’s weight, dimensions, and destination.

Delivery Estimates

Delivery timelines provided during checkout are estimates and not guaranteed. External factors, such as weather conditions, carrier delays, or customs processing, may affect actual delivery times.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing a tracking number and instructions for monitoring your shipment. Tracking updates may take up to 24 hours to reflect movement, depending on the carrier.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. If an error is identified, contact customer support immediately at info@lyresopic.com. Changes can only be made before the order is processed. Additional fees may apply for address corrections after the order has shipped.

Lost or Damaged Packages

If your package is lost or arrives damaged, notify us within 48 hours of the scheduled delivery or receipt. For damaged items, include:

  • Photos of the damaged product and packaging.
  • A detailed description of the issue.

Resolutions for lost or damaged packages may include:

  1. Replacement: A new item shipped at no additional cost.
  2. Refund: A full or partial refund credited to your original payment method.
  3. Assistance with Carrier Claims: Support in filing a claim with the shipping carrier.

Lyresopic is not responsible for lost or damaged packages resulting from incorrect shipping information provided by the customer.

International Shipping and Customs

For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping fees calculated at checkout. If a package is held at customs, it is the customer’s responsibility to resolve the issue directly with the appropriate authorities.

Unclaimed Packages

Packages returned to Lyresopic due to being unclaimed by the recipient may incur additional fees for reshipment. Refunds for unclaimed packages will exclude the original shipping costs.

Refunds for Shipping Fees

Shipping fees are non-refundable unless the order is canceled before shipment or the return is due to an error by Lyresopic, such as shipping the wrong item.

Bulk and Wholesale Shipping

For bulk or wholesale orders, special shipping arrangements may be required. Customers are encouraged to contact our support team for tailored shipping solutions.

Delays Beyond Our Control

Lyresopic is not liable for delays caused by factors outside our control, including:

  • Carrier disruptions.
  • Customs clearance delays.
  • Extreme weather conditions.

We will work with the shipping carrier to minimize disruptions and keep customers informed of any updates.

Policy Updates

Lyresopic reserves the right to update this Shipping Policy to reflect changes in carrier partnerships, shipping rates, or business operations. Updates will be posted on lyresopic.com, and significant changes will be communicated via email or website notices.

Contact Information

For questions or concerns about shipping, contact us at:
Email: info@lyresopic.com
Phone: (217) 357-2599
Address: 722 Wabash Ave, Carthage, Illinois