Refund and Returns Policy

Effective Date: January 1, 2025
Address: 722 Wabash Ave, Carthage, Illinois
Contact Email: info@lyresopic.com

At Lyresopic, we prioritize customer satisfaction and strive to provide high-quality products. However, we understand that there may be instances where a return or refund is necessary. This Refund and Returns Policy outlines the terms and conditions for handling such requests.


Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. Timeframe: The return must be initiated within 30 days of receiving the item.
  2. Condition: Products must be unused, in their original packaging, and include all tags, manuals, and accessories.
  3. Proof of Purchase: A valid receipt, order confirmation, or invoice is required.

If these conditions are not met, Lyresopic reserves the right to deny the return or impose a restocking fee.


Non-Returnable Items

The following items are ineligible for return:

  • Customized or Personalized Products: Items made specifically to your requirements.
  • Perishable Goods: Products with a limited shelf life, such as food or plants.
  • Digital Products: Software, eBooks, and other downloadable content.
  • Final Sale or Clearance Items: Products marked as “non-refundable” at the time of purchase.

For questions about a specific product’s return eligibility, contact customer support before purchase.


How to Initiate a Return

  1. Contact Customer Support: Email info@lyresopic.com with your order number, reason for the return, and any supporting documents (e.g., photos of defective or damaged items).
  2. Receive Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions on returning the product.
  3. Package the Item: Ensure the product is securely packaged in its original condition and includes the RMA number.
  4. Ship the Item: Use a trackable shipping method to send the package to the address provided by our support team.

Customers are responsible for return shipping costs unless the return is due to an error by Lyresopic, such as shipping a defective or incorrect product.


Refund Process

Once the returned item is received and inspected, the refund process will begin:

  • Inspection Timeline: Items are inspected within 3–5 business days of receipt.
  • Approval or Rejection: Refunds are approved if the product meets return criteria. Otherwise, the item may be returned to the customer or disposed of.
  • Refund Issuance: Approved refunds are processed within 5–7 business days and credited to the original payment method.

Shipping fees are non-refundable unless the return is due to a Lyresopic error.


Exchanges

Exchanges follow the same process as returns. A replacement item will be shipped after the original product is received and inspected. Exchanges are subject to product availability.

If the replacement item is of higher value, the customer is responsible for paying the difference.


Damaged or Defective Items

If you receive a damaged or defective product, notify us within 48 hours of delivery by emailing info@lyresopic.com. Include:

  • Photos of the damaged product and packaging.
  • A detailed description of the issue.

Depending on the case, resolutions may include:

  • Replacement: A new product shipped at no cost.
  • Full Refund: Including shipping costs.

Restocking Fees

A restocking fee of up to 15% may apply for returned items not in their original condition or missing components.


Late or Missing Refunds

If you have not received your refund within the expected timeframe, follow these steps:

  1. Check Your Bank Account: Ensure the refund has not been posted.
  2. Contact Your Bank: Refund processing times may vary.
  3. Reach Out to Support: If the issue persists, email info@lyresopic.com for further assistance.

Policy Updates

Lyresopic reserves the right to update this Refund and Returns Policy. Updates will be posted on lyresopic.com, and customers will be notified of significant changes via email or website notices.


Contact Information

For questions about returns and refunds, contact us at:
Email: info@lyresopic.com
Phone: (217) 357-2599
Address: 722 Wabash Ave, Carthage, Illinois